Public workstation FAQs

Procedures

More information and links are located on the Library Computing page.

Questions

  1. Why isn't my file printing out after I released it from the print release station?

    Sometimes our printers get a print error in the queue, which blocks all print jobs until the error is removed.  Please notify a library staff member when this occurs. 

    **In order to reduce print errors in the system, please save your document or PDF to the desktop if you are printing from Compass or Blackboard, and then print the desktop file.  Printing the file directly from the browser often causes the print errors.  Thanks! --Library IT

  2. How can I get higher quality scans?

    Flatbed scans:
    In Adobe Acrobat, click on Create > PDF from Scanner... > Configure Presets.  Here you can select the Resolution drop-down menu, and choose a DPI (dots per inch) with a higher number than the default (300 dpi).  More dots per inch means greater resolution and scan quality.  However, higher resolutions also scan more slowly. 

    When you're finished, please change the scanning presets back to the default, 300 DPI resolution.

    Other scans:
    The Library also has other scanners that may give you better quality scans and/or have other advantages.  See Reference's Guide to Scanner Use for specialty scanners located in the library.

  3. I'm an Engineering student and would like to use my print quota.  How can I print using my quota?

    There are multiple departments on campus that offer free printing to their students, but these print quotas only work with the printers in those departments and are not applied to library printers.  Grainger Library does have Engineering Workstations (EWS) in computer labs located on the Lower Level and 4th floor, where Engineering students can use their print quota.

  4. What computers have specialty software in the library?

    Computers in the Scholarly Commons and the Media Commons have software for data analysis, digital media, and other great tools that are not found on other public computers.  View a list of Scholarly Commons software programs or visit the Media Commons software directory.  The Engineering computer labs in Grainger also have engineering software, but these computers are only available to engineering students.