OTRS requests can be placed by logging into https://help.library.illinois.edu/otrs/customer.pl or sending an email to a queue. Below is a description of the available queues and their email addresses.
ERTech: For reporting access problems with electronic resources. Email tickets to ertech at library.illinois.edu.
Monographic Maintenance: Cataloging maintenance requests for monographs. Email requests can be sent to monomain at library.illinois.edu.
MPALCAT: Cataloging requests for Music & Performing Arts materials. Email requests can be sent to mpalcat at library.illinois.edu.
Serials Maintenance: Cataloging maintenance requests for serials. Email requests can be sent to sermain at library.illinois.edu.
If you would like to submit a new ticket, please go to https://help.library.illinois.edu/otrs/customer.pl. Enter your netid and Active Directory password to log in (same as logging into your computer). Please update any bookmarks to the new link as well.
If you cannot log in, please email the IT Help Desk, and we can add you into the system. All faculty, staff, and graduate assistants should be able to log in.
Please call 244-4688 for any questions regarding the transition. Feedback is also welcome at http://go.library.illinois.edu