Library IT Help Desk

The Library IT Help Desk is the first point of contact for most technology related services in the U of I Library. The Help Desk receives, resolves, and/or escalates all computer related requests from library employees by phone, in-person, via OTRS system or email.

Hours of Operation

• Monday to Friday: 8:30 am - 5:00 pm
• After Hours: AITS answering services

How to Request a Service

• Phone: (217) 244 - 4688
• OTRS: Log a Ticket
• Visit: 424 Main Library

What to Expect after Sending a Request

• OTRS Review Policy
• Report System Problem

To help us answer your question most efficiently, please provide as much information as possible, see Report Computer Problem for guidelines.