Windows has an issue printing to normal (Letter-sized printers) printers when it has an a typical printer connected and set as its default printer, such as a receipt printer. This is a frequent problem for library circulations because Voyager requires that the receipt printer be its default printer.
When an individual tries to print to a laser printer they will either get a print job that takes up the center 3 inches of the paper and looks like a receipt or they will get an error message on the printer saying to "Load Custom Paper" or something similar. This error message is completely accurate in that the printer is anticipating a job the size of a receipt 3" wide, but it doesn't have the paper to accommodate it.
This is a problem at the system level and is not something the Library rectify because Voyager doesn't allow a printer to be set as default in the Preference (as of version 6.5.3). So, the Library IT provides following two concessions:
The full write-up on the issue is available at: Windows and Non-letter Sized Printers as Default