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Contact Us

Hours: 8:30am-5pm, M-F
Phone: 217-244-4688
Fax: 217-244-4358

Location: 424 Main Library
1408 West Gregory Dr. Urbana, IL 61801 (MC522)

Log a Work Request when you want to purchase new computers, printers, and other computer equipment.
All requests for new equipment are evaluated and prioritized by the Manager, IT Workstation & Network Support and a subcommittee of the Library IT Advisory Committee.

Log a Work Request to request new software for a staff computer. Include the inventory tag(s) of the computer(s) on which the software is to be installed and the name of the unit head or supervisor who has approved the request.
Library IT maintains concurrent user licenses for commonly used software applications. These applications are normally installed within a few days by IT Workstation & Network Support staff.
If the Library does not hold a concurrent user license for the requested product, the Help Desk Office Manager (Jodi Kiesewetter) contacts the requester to obtain the information and documents needed to initiate the purchase process. In accordance with University requirements, the order request is forwarded to the Library Business Office when the requester has provided all of the information listed below. In some cases, review and negotiation of software license agreements by University Counsel is required. For this reason it often takes significantly longer to acquire software than it did in the past. Please do not wait until the last minute to request software you need to have installed by a specific date. Send in order requests as far in advance as possible.

Price quote from the software vendor
Copy of the vendor's standard software license and/or statement of terms and conditions of use
Product name, version number and other details identifying the product to be ordered
Name, email address and telephone number of a vendor contact
Name, email address and telephone number of the Library contact
Inventory tag(s) of the computer(s) on which the software will be installed
Fund account to be charged. Requests for software to be purchased from Library IT funds are reviewed and approved by a subcommittee of the Library IT Advisory Committee. Approved requests are forwarded to the Library Business Office to be ordered. The software is installed by IT Workstation & Network Support staff when the license key is received. Requests for software to be purchased with department funds (i.e., non-Library IT funds) must include the account number and the name of the responsible fund manager. The requester is responsible for obtaining the fund manager's approval for the purchase.
Note: It is not necessary to provide #1, #2 or #4 for software from the following vendors/products: Techsmith (Camtasia, SnagIt); Oxygen; any products we acquire through the CITES Software WebStore. None of these products require an extended review process at Purchasing.
General note: All software installed on Library workstations must be licensed by the University of Illinois.

Standard Software on Staff PCs -- Click this link to see the standard suite of software applications installed on all Library staff PCs.

Library IT intends to replace all faculty, staff and public computers based on an expected three-year life cycle. This replacement strategy is dependent on the annual budget and is limited to CPU, keyboard and mouse. Other hardware such as monitors, printers and barcode readers are replaced on an as needed basis and as funding is available.
Library IT makes every attempt to keep desktop software versions as current as possible. Library IT staff thoroughly test new versions prior to deployment.

UI faculty, staff, and students may purchase over one hundred software applications offered by the CITES Software WebStore for use at home on their personal computers. Members of the University community often get significant discounts on their personal purchases.