Shared Mailboxes

A shared mailbox is an email account that multiple users can use to read and send email messages. Shared mailboxes provide a generic email address (e.g. undergrad@library.illinois.edu) that anyone can use to inquire about library related activities, and allow multiple library staff members to monitor and reply to emails sent to the address.

Add a Shared Mailbox to Outlook

To access a shared mailbox in Outlook, you need to add the shared email account.

First, determine which version of Outlook you have:

outlook2010      Outlook 2010 has a yellow icon.

outlook2013      Outlook 2013 has a blue icon.

Then follow the instruction for your version of Outlook to add the shared account:

Frequently Requested Features

Access a Shared Mailbox via Webmail

A shared mailbox can be accessed from any web browser via the Outlook Web App (OWA). There are two ways to open a shared email account in the Webmail:

  • Add a Shared Email Account Inbox to your Webmail

    This gives you access to the Inbox of a shared email account, you will not see other folders, and you'll not be able to set up rules or do customization for the shared account.

  • Access a Shared Mailbox in Webmail (OWA)

    This is to open the entire shared mailbox and to set up server-side rules or do account-wide customization.

    SHORTCUT --- copy and paste this url into your browser
    https://webmail.illinois.edu/owa/shared_account@library.illinois.edu/
    (replace "shared_account" with your shared account name) and sign in with your NetID and Active Directory password.