Trouble Opening Attachments

With the latest version of Firefox some people are finding that they are unable to open attachments.  Firefox is aware of the problem and working on it.  Firefox changes the file type to ".ashx" which makes it difficult to open.  

attachment pop up window

Currently there are two solutions:

  1. Try using another browser such as Chrome or Internet Explorer.
  2. Change the file type. (this will have to be done for each file each time)
  • Word files should be .doc
  • Excel files should be .xls

How to change file type:

Windows XP

Windows 7