Overview of Lync Personal Accounts & Phone Devices

Lync Personal Accounts, Phones, and Training

  • Check here to see if your personal Lync account is enabled:  http://go.illinois.edu/myuc
  • Log an OTRS ticket to request Lync accounts for existing employees who don’t have them or for new employees.  Include name, Net ID, and unit name. Faculty, staff, APs, Grad Assistants, Grad Hourlies, and Academic Hourlies all need Lync accounts.
  • Unit heads order personal phone devices for everyone in their units.  http://www.library.illinois.edu/it/helpdesk/phonedevices.html
  • Each personal phone device comes with documentation.  Encourage employees to read it.
  • All employees should attend free Lync training offered by CITES.  http://fast3.illinois.edu/workshops/lync.htm
  • Faculty and Academic Professional employees have long-distance Lync privileges by default.  Other staff with personal Lync accounts will have local calling privileges with access to toll free 1-800 numbers. Unit heads may request long distance and international calling cards where needed.

Lync Resource Accounts and Phones

Service desks, general office phones, etc.

  • CITES refers to the phones for service desks, offices, etc. as resource phones.
  • The Library’s Lync resource phones have role-based accounts and IP phone devices.
  • IP phones plug directly into a data jack.  No computer is needed.  They are similar in appearance to conventional landline phones.
  • Library IT will provide IP phone devices for each resource account in a unit.  Some units have multiple resource accounts and others have only one.  Each device comes with documentation on its features.   Please read the documentation.
  • Library IT is activating the data jacks for the resource phones.
  • IP phones with role-based accounts can be answered by all unit staff, even those who don’t have personal Lync accounts (such as undergrad employees.)
  • Other than that, role-based accounts function like personal accounts.
  • Role-based accounts can have voicemail, if needed.
  • Role-based accounts can be configured to forward calls to individual unit employees.  
  • Each role-based account has a logon and password used to log on to the account on a computer that has the Lync client installed.   Call forwarding and other administrative functions are managed by logging on to the account.
  • Library IT will give unit heads the logons/passwords for their resource phones.  Passwords cannot be changed, except by Library IT.
  • By default resource accounts will have local calling privileges with access to toll free 1-800 numbers. Unit heads may request long distance and international calling cards where needed.

Lync Conference Room Accounts and Phones:

  • Conference rooms have Common Area accounts and special IP phones designed for conference calling.
  • There is one account and phone device for each conference room.
  • Common Area accounts do not require a logon.
  • Conference room Common Area accounts have local calling privileges.