Log an OTRS ticket to request Lync accounts for existing employees who don’t have them or for new employees. Include name, Net ID, and unit name. Faculty, staff, APs, Grad Assistants, Grad Hourlies, and Academic Hourlies all need Lync accounts.
Faculty and Academic Professional employees have long-distance Lync privileges by default. Other staff with personal Lync accounts will have local calling privileges with access to toll free 1-800 numbers. Unit heads may request long distance and international calling cards where needed.
Lync Resource Accounts and Phones
Service desks, general office phones, etc.
CITES refers to the phones for service desks, offices, etc. as resource phones.
The Library’s Lync resource phones have role-based accounts and IP phone devices.
IP phones plug directly into a data jack. No computer is needed. They are similar in appearance to conventional landline phones.
Library IT will provide IP phone devices for each resource account in a unit. Some units have multiple resource accounts and others have only one. Each device comes with documentation on its features. Please read the documentation.
Library IT is activating the data jacks for the resource phones.
IP phones with role-based accounts can be answered by all unit staff, even those who don’t have personal Lync accounts (such as undergrad employees.)
Other than that, role-based accounts function like personal accounts.
Role-based accounts can have voicemail, if needed.
Role-based accounts can be configured to forward calls to individual unit employees.
Each role-based account has a logon and password used to log on to the account on a computer that has the Lync client installed. Call forwarding and other administrative functions are managed by logging on to the account.
CITES is enabling the campus resource accounts this week, but Centrex landline phone service remains in place until June. Library resource accounts will be assigned the same phone number they have in the Centrex system.
Library IT will give unit heads the logons/passwords for their resource phones. Passwords cannot be changed, except by Library IT.
By default resource accounts will have local calling privileges with access to toll free 1-800 numbers. Unit heads may request long distance and international calling cards where needed.
Lync Conference Room Accounts and Phones:
Conference rooms will have Common Area accounts and special IP phones designed for conference calling.
There will be one account and phone device for each conference room.
Common Area accounts do not require a logon.
Conference room Common Area accounts will have local calling privileges.