After a few minutes of no activity, the resource phones automatically lock, and must be unlocked before accessing the menu to dial a number or forward calls. The lock feature cannot be turned off as the phone does not provide the means to do so.
To unlock a phone, press the center button. It can display as Menu or a yellow triangle. Select the option to Unlock, and enter the PIN number for the phone, and then press Done. Then you will be able to use the phone as normal.
Role-based accounts can be configured to forward incoming calls to individual unit employees' personal accounts. Each unit will determine the most effective configuration to use, depending on its own local needs and practices. This configuration is set up by logging on to the account on a computer that has the Lync client installed.
In the Lync client go to Tools -> Call Forwarding Settings -> Simultaneously ring. If you choose to simultaneously ring a team-call group, you’ll be prompted to create the group and specify the number of seconds Lync should wait before forwarding calls to group members’ personal phone accounts.
Units with multiple role-based accounts may configure them to ring all the role-based accounts simultaneously. In the Lync client go to Tools -> Call Forwarding Settings -> Simultaneously ring.
Voicemail is available for role-based accounts. Voicemail is required if you want to have a recorded greeting on a role-based account.
To create a recorded greeting, logon to the role-based account using the OutlookWebApp. Go to Options -> See All Options -> Phone -> Voice Mail -> Call Answering Rules.