E-Reserve Quick Problem-Solving Guide
- If you can't find your instructor in the drop-down list of instructors, or your course in the
list of courses, it may be that the course is being team-taught by more than one instructor (or
TA), or that the course is cross-listed by several different departments. Try scrolling through the
lists and looking for the other instructor or department.
- If you are accessing electronic reserves from home and find that, after clicking "View the
document," all you get is a blank screen, it's likely to be a problem with Adobe Acrobat.
Even if you have the latest version installed on your computer, try downloading the version at the
bottom of the "View the document" page (it's free). This is a good first line of defense for most
problems that people have with accessing electronic reserves from home.
- Print from the Adobe toolbar within your internet browser, not directly from the browser
itself.
- If you are able to view the document from home, but the printed version comes out in unreadable
block letters or in symbols, try choosing "print as graphic" or "print as image." If that doesn’t
work, there may be some incompatibility with your browser—if you’re using Netscape, try going
through Explorer, and vice-versa.
- If you are accessing e-reserves from a computer that is not part of the campus network, you
will need to identify yourself with your
NetID and your
Active Directory password.
- Occasionally, new students will not yet be properly set up in the University directory.
Sometimes a newly-created record for a new student will show that the student has "left the
university" only to be updated soon after to show the active student status. Sometimes the
new student will not yet have been loaded into the system. In either case, the student needs
to
contact CITES.
If you have any questions or problems, please contact the Information Processing and Management
staff at
ipm@library.illinois.edu or 244-3773.
University Library