Central Public Services Division

About Us

Mission Statement:

Central Public Services facilitates access to information resources for students, faculty members, and staff in all academic programs and disciplines at the University of Illinois at Urbana-Champaign, as well as constituents of affiliated institutions, Illinois residents, and the global community in all its diversity. It offers innovative, high-quality reference, instruction, and interlibrary loan services; develops and manages interdisciplinary collections and web resources; and trains and supports contributors to the Library web site.

CPS Principles:
  • To simplify access to the Library’s services and collections
  • To increase user competence.
  • To increase use of the Library, both onsite and remote.
  • To increase collaboration within and across divisions for improvements in access, service, efficiency, and productivity.
  • To provide stewardship for the Library’s collections in all formats.
  • To maintain core central services to offset the decline in decentralized services ... across the board cuts are no longer viable; central service points must be adequately staffed if they are to meet user demands that were previously met elsewhere.

Member Units

Business Information Services’ mission is to enhance the knowledge of business research by providing trusted advice on which resources are appropriate through the University Library, the College of Business, the UI, other institutions, or other resources available from various publishers.
Central Access Services consists of several sub-units including Central Circulation, the Telephone Center, and Billing, as well as Main Bookstacks and Discharging. The unit also includes Interlibrary Loan and Document Delivery services.
Government information collections cover all subject matter, including statistical information, are published in all formats, and contain basic to advanced scholarly and highly-technical information.
The Office of User Services provides administrative leadership and oversight for the Library’s support of teaching and learning and works to ensure consistently high service quality throughout the Library. The office coordinates the Library’s programs in: assessment; information literacy and instruction; staff development and training; and user experience.
Research and Information Services is the central gateway to the Library’s research and information services, providing holistic research support services through the central in-person reference point, the Information Desk; management of core online and print reference collections; instruction and workshops for graduate level interdisciplinary classes and the Savvy Researcher series; and library-wide tours and outreach.
The Residence Hall Libraries are located in or around the campus University Housing Residence Halls and provide access to a wide selection of popular books (fiction and non-fiction), DVDs, CDs, magazines, and video games. The Residence Hall Libraries are open to the entire campus community.
Our collaborative approach provides faculty, researchers and students training in general research skills as well as access to experts in digital content creation and analysis; scholarly communication and publishing; geospatial, textual, and numeric data analysis; and digital humanities.
The Undergraduate Library provides academic, co-curricular, cultural, recreational, and technological support especially focused on the undergraduate population. Major services include instruction, reference, video and audio production services, reserves, and campus partner services. We have strong and unique collections including media (dvd, bluray, audiobooks), loanable technology, fiction, gaming, graphic novels, popular culture, and nonfiction.
Our library serves both the Uni High student body and the broader UIUC campus, offering a robust fiction and non-fiction collection, instructional support, and programming geared toward secondary school students.