Central Public Services Division
Central Public Services facilitates access to information resources for students, faculty
members, and staff in all academic programs and disciplines at the University of Illinois at
Urbana-Champaign, as well as constituents of affiliated institutions, Illinois residents, and the
global community in all its diversity. It offers innovative, high-quality reference, instruction,
and interlibrary loan services; develops and manages interdisciplinary collections and web
resources; and trains and supports contributors to the Library web site.
The Central Public Services Division provides services used throughout the library system and
the campus environment, including:
- Inter-Library Loan and Document Delivery services
General research assistance - in
person, by telephone, email, and chat/IM.
- Management of the online "Ask A Librarian" chat service
- Government information research assistance
includes tours/ orientation services for undergraduate and graduate students, course
integrated instruction, online learning assistance, and more.
- Extensive Individual and Group Collaboration Spaces and lengthy hours of service
The CPS Division also houses a number of unique and high use collections, including:
- The official depository for United Nations, Canadian, United States and State of Illinois
publications and information
- Main Stacks collection of 2 million plus volumes
- Media collection for the University Library (videos, video games)
- Loanable technology (laptops, mp3 players, digital video cameras, etc.)
- Retrospective Reference Collection
- University High School materials
- Oak Street Remote storage facility collections
- To simplify access to the Library’s services and collections
- To increase user competence.
- To increase use of the Library, both onsite and remote.
- To increase collaboration within and across divisions for improvements in access, service,
efficiency, and productivity.
- To provide stewardship for the Library’s collections in all formats.
- To maintain core central services to offset the decline in decentralized services ... across
the board cuts are no longer viable; central service points must be adequately staffed if they are
to meet user demands that were previously met elsewhere.