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Staff Development and Training Commitee Minutes

July 19, 2005

1:00-2:30 pm

428 Library

Present:, Beth Woodard, Zoe Revell, Susie Duncan, Cindy Kelly, Sue Searing, John Weible, Lisa Hinchliffe, Michael Norman

Absent: Tom Teper, Joe Zumalt, Diana Walter

Lisa pointed out that we are increasing the number of things that don’t have a training “home” or an end-user “home,” and that the role of the Information Desk as central backup for certain things could be expanded to include more technical support for outlaying libraries who have student staff on nights and weekends. As part of the customer service orientation, it needs to be clear what paths students have for referral instead of merely communicating information out and expecting them all to absorb that information. The Secret Shopper experience clearly indicated that staff knowledge on nights and weekends WILL tap out at some point, and what they do at that point makes a big difference.

 

Thursday, September 15 When E-Resources Go Bad—Wendy

Thursday, October 20 Journey of the Book

Thursday, November 17 Preservation and Conservation

Thursday, December 15 Tour of Oak Street

Thursday, January 19 Human Resources in the Library—Bob and CIndy

Thursday, February 16 Overview of Instruction/Information Literacy—Lisa Hinchliffe

Thursday, March 16 Collection Development at UIUC—Karen Schmidt

Thursday, April 20 Raising Funds and Making Friends—Lyn Jones, Jackie, Roxanne, Lynn Wiley

Thursday, May 17 Collaborations, Cooperatives, and Consortiums---WHO?

 

 

 

14. Since this is the last meeting of the group until September, Beth thanked the committee for all of their hard work this past year. Committee appointments have not been made yet, so Beth wanted to particularly recognize Michael Norman, Joe Zumalt and Diana Walter whose terms are up this August for their contributions.

To talk about at the next meeting:

Customer service basics—how should we go about developing this?

Respectfully submitted,

Beth Woodard