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Vet Med NSM Report Final


New Service Model Report

Veterinary Medicine Library Service and Space Planning Team Report

Submitted December 15, 2011


On September 12, 2011, the UIUC Library Executive Committee charged the Veterinary Medicine Library Service and Space Planning Team to articulate a service profile for the Vet Med Library, develop a space program that supports that profile, create a timeline and schedule for implementation and recommend an assessment program to determine the effectiveness of this New Service Model for the Veterinary Medicine Library.  The Team was instructed to plan service and space profiles that look ahead a minimum of five years.

The Team began meeting in late September; its charge and meeting minutes can be found on the New Service Model website:  The team’s charge, also found on the NSM website, addresses the Vet Med Library clientele’s evolution from a reliance on a large physical collection of print resources to a wide acceptance and preference for electronic access to databases, ejournals and ebooks (when available).  At the outset, the Team was made aware of an existing agreement to downsize the physical footprint of the Vet Med Library by approximately 50%, with the College of Veterinary Medicine repurposing the freed space to suit their needs.  Based on this agreement, the Vet Med Library staff began transferring duplicative serial runs and older monographs to the Oak Street facility, withdrawing duplicate volumes, and creating space within the Vet Med Library to accommodate a reduced footprint.  This weeding project is ongoing and will reduce the size of the physical collection to no more than 10,000 print volumes.

During our meeting schedule time frame we were advised by Vet Med Librarian Greg Youngen that he would be leaving the position by December 23, 2011.  The Life Sciences Division has enlisted Biology Librarian Diane Schmidt to act as Vet Med Librarian until her retirement in June, 2012.  Professor Schmidt was added to the team in November, 2011. 

Data Consulted


Data consulted for this NSM report included collections data and existing reports such as spreadsheets showing circulation by call number, fall semester 2010 circulation levels compared to other UIUC libraries, a floor plan with seating and square footage notations and the accreditation document written by Vet Med Librarian Greg Youngen in 2005 describing the collection and other available resources.  Other input included oral reports from the simultaneously-occurring College of Veterinary Medicine’s Space Feasibility Planning Committee.  The Team also referred to the American Veterinary Medical Association Council on Education (COE) Accreditation Standards (section 12.5. Library and Information Resources).  The COE documentation on Vet Med Library requirements is found at


12.5. Library and Information Resources


Standard 5, Library and Information Resources

Libraries and information retrieval are essential to veterinary medical education, research, public service, and continuing education. Timely access to information resources, whether through print, electronic media, or other means, must be available to students and faculty. The library shall be administered by a qualified librarian. The college shall have access to the human and physical resources necessary for development of instructional materials.


Guiding Principles


The Team was guided by three agreed-upon factors that directly relate to the needs of the Veterinary Medicine faculty, students and staff.  First, there exists unquestionable support to maintain the position, at some level, of Veterinary Medicine Librarian. The COE accreditation standards specify that “the library shall be administered by a qualified librarian” which makes it clear that a librarian should be involved in the oversight of library resources and services for Veterinary Medicine.   The will of the College is clear and their strong desire and documented need to have both a librarian and a library space dedicated to Veterinary Medicine was evident throughout all of our discussions.  Second, the Team agreed that the changing nature of research, the advent of “e” resources and the pressing need for reassigning space within the College presented an opportunity to revisit how the librarian and the library space could operate within a dramatically smaller footprint.  Third, the Team agreed to look well beyond the present state of e-resource availability and commit to a future scenario that would include a myriad of electronically-available services and collections. 




The Team was selected to represent the constituencies of the College of Veterinary Medicine.  Team Member Jon Foreman was enlisted to provide regular Team updates to Dean Herb Whiteley and, in addition, to elicit input and responses to Team decisions from Dean Whiteley’s student advisory committee.  Team member Greg Youngen kept Vet Med Library Committee members informed about the Team’s progress and they were also provided advance copies of the Team’s final report.




Model for the Veterinary Medicine Library


With only three guiding principles in place, a nearly infinite number of models or scenarios were possible to envision; the Team discussed many options for space, services, collections and staffing.  Ultimately, we agreed on a model that includes:





The service requirements for the library include:




The space requirements for the proposed remodeled library were the focus of many discussions.  Based on a future scenario that focuses on e-collections and e-access, the Team agreed to move forward with a plan that reduces the library footprint by approximately 75% of current space (expanded from the previously agreed-upon 50% reduction).  Rather than setting a fixed percentage (for example 50% or 75%), discussion led to letting the requirements determine the percentage of space needed.  The service and space needs will guide the architects to design space that meets needs rather than meeting arbitrary percentages.

Space requirements include:




Activity is already taking place to support the New Service Model proposed plan for the Vet Med Library.  Library staff members are currently working to reduce the size of the collection by carefully selecting books and journals to move to other locations such as the Oak Street facility.  An additional library staff member has been assigned to work on this project.  The College of Veterinary Medicine has a committee working with an architectural firm to plan the proposed repurposed space; input from both the library and the College are being provided to Gorski Reifsteck architects.  Timeline estimates will be more accurate following the receipt of the architectural report, but progress to date suggests that the design phase of this project will be completed by summer 2012 and remodeling will begin in Fiscal Year 2013.


The Library should continue to move this project forward by completing these tasks.




Proposed Completion Date


Replace the Vet Med Librarian (See job description Appendix A)

Librarian  in place by

Fall 2012


Upgrade FT Staff member to Senior Library Specialist

Request an HR Audit

for this position


Transfer Temporary Staff to new Library location

After majority of materials have been relocated and new librarian has

been hired


Increase student wage budget

When staffing is reduced to one staff member


Establish funding for remodeling portion of Vet Med Library NSM*

Can be accomplished once preliminary feasibility studies are completed


Purchase e-resources that are not yet available

Plan now so that funding is made available as  resources become available

Print Collections

Transfer, withdraw or relocate print materials leaving no more than 10,000 volumes in the Vet Med Library

Completion by

Summer 2012


*The proportion of shared funding between the Library and the College of Veterinary Medicine will be negotiated once the feasibility study has been completed.



Assessment Plan


The Assessment Plan establishes the reviews needed to ensure that the expected outcomes from the Veterinary Medicine Library New Service Model report are achieved.


Desired Outcome


Assessment /Data Source

Vet Med Library continues to serve its library patrons with excellent collections, services and facilities.

Patron numbers increase; collection use decreases in print but increases in “e” formats.

Desktracker statistics

E-resource statistics

Circulation statistics


The Vet Med Librarian participates in the provision of reference services in Funk Library.

More reference interactions involving multiple experts, inside and outside the unit.

Desktracker statistics from Funk Library.


Space utilization increases

Patron counts increase

Desktracker statistics (increased to be done daily)

Gate counts

A robust Vet Med Library web portal.

Usage of online resources for Vet Med Library patrons increases.

Bean Counter

LibGuides statistics

Google Analytics statistics

Increased library instruction

More classes taught or more students involved in instruction

Instruction Statistics database.



In addition to these metrics, once the permanent position is hired there may be opportunities to undertake qualitative assessment to gauge user satisfaction with the current collections and services as well as to identify any unmet needs.  Ongoing assessment of the high-touch, low-volume services such as data services, mediated searching and clinic/rounds would also be useful to demonstrate impact and identify opportunities for refining and improving the services offered. 



Team Membership


Tina Chrzastowski, Team Leader

Melody Allison, Funk Library

JoAnn Jacoby, NSM Coordinator

Jeff Schrader, Library Facilities

Greg Youngen, Veterinary Medicine Librarian


College of Veterinary Medicine:

David Bunick, Chair of the College of Veterinary Medicine Library Committee

Jon Foreman, Associate Dean for Academic and Student Affairs

Joseph Kunkel, Director of Facilities, College of Veterinary Medicine

Gay Miller, Professor, Pathobiology, Veterinary Clinical Medicine and Agricultural and Consumer Economics

Paul Eubig, Representative from the University Librarian’s Student Advisory Committee


Appendix A:  Job Description for Vet Med Librarian





Draft Veterinary Medicine Librarian Job Announcement

Veterinary Medicine Librarian

and Assistant/Associate Professor of Library Administration

University of Illinois at Urbana-Champaign Library

Position Available:

Immediately.  The University of Illinois Library at Urbana-Champaign invites applications for the position of Veterinary Medicine Librarian, a full-time, tenure-track faculty appointment with the rank of Assistant or Associate Professor of Library Administration.


The Veterinary Medicine Librarian supervises all aspects of the Veterinary Medicine Library in support the teaching, research, and public service activities of the faculty, staff, and students of the College of Veterinary Medicine (CVM) and related units across campus and throughout the state of Illinois.  Duties include providing reference and instructional assistance, collection development, document delivery, and managing the unit budget and operations.  The Veterinary Medicine Librarian serves as liaison between the University Libraries and the CVM, and is an active participant in CVM activities, such as new student orientation, grand rounds, CVM Open House, and committee assignments. In addition, this position will have liaison and collection development responsibilities in related areas of the College of Agriculture, Consumer and Environmental Sciences (ACES), including, but not limited to, regular reference hours and participation in Funk/ACES Library service activities. The librarian is expected to be an active participant in the Veterinary Medical Libraries Section of the Medical Library Association and regularly communicate with other veterinary medical librarians, in the US and internationally, providing mutually beneficial reference assistance.


The Veterinary Medicine Library is located in the Veterinary Medicine Basic Sciences Building and is a member of the University Libraries Life Sciences Division.  It serves the College of Veterinary Medicine and its three departments, consisting of 90 faculty, 450 professional students, 100 graduate students, 75 academic professionals, and 20 postdoctoral research associates. For more information, see  The Veterinary Medicine Library also serves as a resource for the information needs of practicing veterinarians and animal health researchers in the State of Illinois, including two zoos in the Chicago area. It is closely allied with the Funk Family Library of the College of Agriculture, Consumer, and Environmental Sciences (ACES), the University of Illinois-Chicago Library of the Health Sciences, and the library of the Prairie Research Institute. For more information on the Vet Med Library see:

The University of Illinois Library at Urbana-Champaign is one of the preeminent research collections in the nation and the world.  With nearly 10 million volumes and a total of 21 million items, it ranks third among academic libraries in the United States and first among public university libraries in the world.  As the intellectual heart of the campus, the Library is committed to maintaining the strongest collections and services possible and engaging in research and development activities-both of which support the University’s mission of teaching, research, and public service.  The Library employs approximately 100 faculty and 300 staff members.  For more detailed information, please visit Library consists of more than 40 departmental libraries that are located throughout campus and administratively organized into eight divisions. 


Required:  ALA accredited MLS or its equivalent; background in the life or medical sciences or a demonstrated knowledge of the veterinary medical literature; the ability to adapt emerging technologies to the needs of a changing public service unit; excellent written and oral communication skills; the ability to work well independently and as part of a team; the ability to be flexible and work well with all levels of users; ability to meet promotion and tenure requirements at the University of Illinois

Preferred:  Undergraduate or advanced degree in the medical or life sciences; professional experience in public services in an academic or special library setting; experience with collection development; administrative or supervisory experience; experience with medical science reference.

Salary & Rank:

Salary commensurate with credentials and experience. Librarians have faculty rank, and must demonstrate excellence in librarianship, research, and university/professional/community service in order to meet university standards for tenure and promotion. For more information, see

Terms of Appointment: 

Twelve month appointment; 24 work days’ vacation per year; 11 paid holidays; 12 days annual sick leave (cumulative up to a maximum of 240 days) plus an additional 13 days (non-cumulative) per year if necessary; health insurance, requiring a small co-payment, is provided to employees (coverage for dependents may be purchased); participation in the State Universities Retirement System is required upon appointment (8% of member's salary is withheld and is tax exempt until retirement); newly hired university employees are covered by the Medicare portion of Social Security, and are subject to its deduction.

Campus & Community: 

The University of Illinois at Urbana-Champaign is a comprehensive and major public land-grant university (Doctoral/Research University-Extensive) that is ranked among the best in the world. Chartered in 1867, it provides undergraduate and graduate education in more than 150 fields of study, conducts theoretical and applied research, and provides public service to the state and the nation. It employs 3,000 faculty members who serve 31,000 undergraduates and 12,000 graduate and professional students; approximately 25% of faculty receives campus-wide recognition each year for excellence in teaching. More information about the campus is available at The University is located in the twin cities of Champaign and Urbana, which have a combined population of 100,000 and are situated about 140 miles south of Chicago, 120 miles west of Indianapolis, and 170 northeast of St. Louis. The University and its surrounding communities offer a cultural and recreational environment ideally suited to the work of a major research institution. For more information about the community, visit: or

To Apply:

To ensure full consideration, please complete your candidate profile at and upload a letter of interest, resume, and contact information including email addresses for three professional references. Applications not submitted through this website will not be considered. For questions, please call: 217-333-8169.


In order to ensure full consideration, applications and nominations must be received by **/**/2012 Interviews may occur before the closing date; however, no decisions will be made prior to the closing date.

Illinois is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.