February 21, 2012
3:00 – 4:00 pm
Members Present: Scott Walter (Chair), Pat Allen, Paula Carns, Tony Hynes, JoAnn Jacoby, Joe Lenkart, Becky Smith, Robert Slater, Peggy Steele, David Ward
Members Absent: Lisa Hinchliffe, Kathleen Kern, Geoff Ross
Walter volunteered to take the minutes.
The committee received a report from Merinda Hensley that the meeting with the Graduate College’s student advisory group had not yet taken place. An update will be provided following receipt of feedback from that meeting.
No members of LAWG were available to provide an update on either the LibQUAL+ implementation or on planning for participation in Snapshot Day 2012. The committee will pursue planning for the latter activity online, as its next, scheduled meeting will be too late for the proposed April Snapshot Day implementation.
Ward provided an overview of the current activities being pursued by the Reference Services
Committee, including the development of the referral database, the drafting of the “virtual reference service” policy, and the upcoming meeting with unit heads and other Library faculty responsible for participating in the Main/UGL Reference Service Hub, beginning in Fall 2012. Ward reported on current efforts to align the service plans for all reference service hubs, as well as efforts to establish a robust model for reference service assessment across the Library. Walter asked RSC to review current Library policy statements regarding the confidentiality of information service communications between Library staff and Library users (in all media) in light of the rise in digital reference interactions in recent years and the upcoming implementation of Unified Communications. Committee members were referred to the Illinois Library Records Confidentiality Act http://www.ilga.gov/legislation/ilcs/ilcs3.asp?ActID=1004&ChapterID=16, which identifies only the “registration and circulation records of a library . . . [as] confidential information.”
The committee discussed progress on the search for the Interim AUL for User Services position since its last meeting. The committee reiterated its interest in being a formal part of the interview schedule for candidates for the position, and its desire to see a member of the Civil Service staff, a member of the Academic Professional staff, and an untenured faculty member added to the search committee for this position. Ward will communicate these requests to the Executive Committee for review prior to the final decisions being made on the conduct of the search.
The committee also discussed whether the members of the Office of Services, as currently composed, should be a formal part of the interview schedule for candidates for the position. Walter suggested that, rather than having current OoS members take part in the interview, a meeting might be arranged with the user services program leads responsible for the programs associated with the revised position, e.g.: Access Services, Assessment, Government Information Services, Instructional Services, Reference Services, and Staff Development and Training. Ward will communicate the substance of this discussion to the Executive Committee for review prior to the final decisions being made on the conduct of the search.
Members of the committee have decided to communicate by e-mail between now and the first week of March to confirm questions they would like to discuss with candidates for the position as part of the interview process. Committee members will send proposed questions to Walter by March 2nd for collation and transmission back to participating committee members. Any committee members wishing to recuse themselves from this discussion will alert Walter to that desire in advance.
Owing to committee commitments to the Interim AUL for Services search and the timing of Spring Break, the March meeting of the committee has been canceled. The committee will meet next on April 17th, presumably with the Interim AUL for User Services (designate) in attendance to discuss current committee activities and goals for the upcoming year (and the Interim period of appointment).