Library Committee Handbook

Advisory Committee to the
Associate University Librarian for User Services

Committee Charge

Minutes

FY2010 Annual Report
FY2011 Annual Report

 

Advisory Committee to the Associate University Librarian for Services Minutes 10-04-2010

October 4, 2010
10:00 - 11:00 am
428 Library

Members Present: Scott Walter (Chair), Pat Allen, Susan Avery, Paula Carns, Kirstin Dougan, Tony Hynes, JoAnn Jacoby, Lynne Rudasill, Peggy Steele

Members Absent: Lisa Janicke Hinchliffe, Becky Smith, Robert Slater

1. Appointment of Note-Taker

Walter volunteered to take the minutes

2. Announcements

None

3.  Additions to the Agenda

None

4.  Library Assessment WG Plans for 2010-2011

Dougan reported on proposed LAWG activities, including:

5.  Reference NSM Update

Jacoby reported that the Executive Committee will be continuing discussion of the Reference NSM Team's report on its next meeting, and will be providing feedback on specific questions EC has prior to final endorsement of any of its recommendations.

6. Assessment of "Outsourced Services"

The committee discussed the need to establish common understandings regarding expected levels of service attached to arrangements for cooperative provision of services across libraries, as currently found in our arrangements with UIC (Psychology), Indiana (Middle Eastern Studies), and the CIC (Japanese Studies). The committee expressed concern about the potential for ad hoc arrangements to become more permanent, and expressed the need for assessment of user satisfaction with these ad hoc arrangements as a component of any discussion of extending this approach in these (or other) fields.

The committee then noted that the question of assessing the quality of services provided by librarians through these cooperative arrangements is simply one facet of the larger question of how we assess the quality of service provided by our own Library faculty. One committee member noted that the issue of how to assess the work of subject specialists has also come up in CDC meetings, and Walter noted the related discussions he has had with faculty members regarding an approach to assessing the quality of "embedded service models" on the Urbana campus.

Committee members with experience serving on FRC and PTA noted the ongoing issue of how "librarianship" is evaluated in our annual processes, as well as the connection with the discussion of related issues earlier this semester in the annual meeting of the tenured Library faculty.

The committee concluded that the issue of assessment of subject specialist services - whether provided through traditional means, through emergent approaches on the Urbana campus, or through cooperative programs with other institutions - is an important issue for the Library, and recommends that a joint discussion with CDC prior to a discussion with the Executive Committee may be in order. Walter will pursue this question with the AUL for Collections.