Minutes of Services Advisory Committee Meeting- 10/10/2007
Members Present: Lori Mestre, Lisa Hinchliffe, JoAnn Jacoby, Susie Duncan, Peggy
Steele, Meg Burger, Karen Hogenboom, Tina Chrzastowski
Visitors Present: Anna Dombrowski, Bill Mischo, Beth Sandore
Members absent: Mary Laskowski, Karen Wei, Stephanie Davidson, Scott Walter
(chair), Lura Joseph
Bill Mischo gave an update on the new Gateway. He reported that they had not gotten back the
latest comments, but they had run quality control on the 130 plus pages. The User Education
Committee also assisted in proofreading the pages and testing links. Some comments from the User
Education Committee identified problems with relative vs. absolute links and breadcrumbs. The Web
Content Working Group ran usability tests using directions from Jakob Nielsen who recommends having
five people in each round of usability tests. Another issue is accessibility. The Content
Management System does not produce pages that compatible with the current accessibility standards.
Also, the CMS Server keeps going down, and the solution is to move the pages to Cooper for
public access rather than having people access them in the CMS per se.
Gateway Website Cutover Plan
Beth distributed the Gateway Website Cutover Plan. The committee asked a number of questions
about the Gateway and the CMS. Bill stated that, while there is much promise in CMS, it cannot do
everything. For example, it cannot host dynamic web pages or special graphics. If the CMS cannot be
made to work,
Beth described the role of the Division Liaisons for the website conversation work and
explained that the role will grow and be shaped over time. The liaisons will be more than just
facilitators as they will also provide training and professional development.