Principles for Representing Libraries, Units, and Service Points in User Wayfinding Tools
The University Library maintains a number of tools to help users locate physical and virtual services. These include: building directory signs; the Find a Library webpage; the Hours webpage and its printable version; and various links from departmental pages, LibGuides, etc.
- Wayfinding tools should reflect the language of the users, not the internal organization of the Library. Example: Don’t list “Central Access Services.” Instead, list “Main Stacks,” “Billing Office,” etc.
- Building directories should list only actual physical locations. For example, when an administrative unit has multiple locations, the locations that are meaningful for users should be listed. Example: Don’t list “Reference, Research & Scholarly Services.” Instead, list “Information Desk,” “Reference Reading Room,” “Scholarly Commons,” and so forth.
- Building directories should list only locations that typical users may need to visit. Example: Don’t list “Interlibrary Loan” office, since it doesn’t provide public service.
- Web directories, such as the Find a Library page, should list both physical and virtual libraries. Example: Library & Information Science Virtual Library.
- Named libraries should be listed first by both their subject name and their proper name, with the subject first. Example: Engineering – Grainger; ACES – Funk; Architecture & Art – Ricker.
- The names of units that are shelving locations should be consistent with locations displayed in the online catalog.
The AUL for User Services and the Assistant Dean for Facilities are responsible for implementing these guidelines.