Reference Services Committee
Assessment plan implementation – pick projects (David)
- Reviewed baseline data from past libquals
- Libqual surveys show patron requests for librarian consultation for your research
- Come up with baseline for amount of FTE to allocate for reference : At Hubs, also individual libraries (Archives, Art + Architecture, etc., Special Collections)
- Fall desk tracker stats to pull : Access through hubs vs individual librarians and smaller units
- Totals by mode – in person, chat, etc.
- Also embedded, etc.
- Look at READ for libraries that are using it – by library and mode;
- Year to year comparison for libraries that have used Desk Tracker both years (or comparable data)
- Look at daily and hourly data
- Subject by happening location
- Subjects vs FTE of subject specialist/support (“Robustness of expertise”)
- Referral stats – database and Desk Tracker
- How many, who being referred to
- Training needs
- Look at subjects in desk tracker, question types
- Make recommendations for GA orientation, baseline skills
- Put a dollar amount on training for all GAs to advocate for mandatory orientation
- Click-throughs to chat by url – where are users coming from?
- Use of electronic reference resources – check with Jen, Robert, Wendy
- Easy Search suggestions – Bill
- Add success rate field to Desk Tracker? Or use description field?
- IM Collaborator 2.0 feedback – features discussion (David)