Reference Services Committee
Minutes
2/17/12
11am-12pm
323c Library
- Knowledge Tracker Software demo (Chatham)
- Reference NSM desk implementation for hubs subgroup report (David, Pat and Bill)
- Reviewed LSD plan for Funk
- LSD librarians are on call (at the desk/on site), either in building or virtually, during business hours
- GAs for evenings/weekends
- PSED – 9am-10pm at Grainger
- Primarily done with grad assistants, also some staff with MLS degrees
- Do a lot of referrals
- PSED librarians will start doing some regular hours at Grainger each week (some are already doing this)
- Lots of email reference questions
- Both LSD and PSED have essentially implemented their staffing plans per the Reference NSM
- Main/UGL Hub discussion will be next month
- Need to look at total desired hours of service for each hub, allocate resources (GAs, etc.) appropriately
- Reference Assessment Plan Subgroup Report (Adriana, Susan, and Beth)
- Need to consider how to track contextual search suggestions (e.g. Easy Search) as part of reference statistics
- Assessment plan is both a long term plan (statistics to collect regularly across Hubs) as well as an assessment plan for the Reference NSM Implementation plan
- Long term plan items will be part of standard Desk Tracker implementation across hubs
