What
is Citrix and how does it work?
Citrix is a software package
running on a Library server which allows resources traditionally confined
to CD-Rom (Such as Encyclopedia Judaica or Index Islamicus) to be accessed
over the Internet. When you search the electronic resources (http://www.library.uiuc.edu/ersearch)
and return a resource whose extension is "(via Citrix)" you
will need to use Citrix in order to access the resource. When you click
one of these "(via Citrix)" links, your IP address will be
verified to make sure you are part of the UIUC network. If successful,
you will be given the option to continue on to the resource or to download
the Citrix client (see more on installing the Citrix client). Continuing
to the resource will execute the Citrix client and automatically open
the corresponding resource. For more information go to the Citrix
Support and Download page for Windows or the Citrix
Support and Download page for Macintosh.
How
does one print from Citrix?
Regardless of your machine type (Windows,Macintosh, Linux, etc.), the
Library Citrix server is set to print to the printer designated as "Default"
on your machine. Clicking the print icon (in applications where applicable)
will send the print to your printer automatically. No other printers
can be used for printing purposes and no other printers will be accessible
from the application.
How
does one save files in Citrix?
Different applications save by default to different locations(i.e. Temp
directory, Desktop, etc.). If your client is properly configured, you
can save to any drive on your local machine. You can always override
the defaults and choose best destination for your save (i.e. local hard
drive or floppy/Zip drive). Windows users should be aware that your
C:\ drive will show up in Explorer as V:\C$ on client. In fact all drives
on your computer will begin with a similar notation depending on the
actual drive letter. You should browse to an appropriate save location
and make certain you are aware of the exact save destination before
you commit to the save.
fig. 1
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How
long can I stay connected to a resource?
Citrix will disconnect you automatically after 10 minutes of inactivity.
The resource itself may have default settings but Citrix will require
you to reconnect if it is idle for ten minutes.
Is the Citrix software a "plug-in"?
No. Browsers like Netscape and Internet Explorer usually offer two options
for handling downloads that they themselves can't run - either via a
"plug-in" or an "application". The Citrix software
behaves very much like an application.
What
does it mean when I receive this Connection Error:
fig2.
CD-ROM resources usually have
limits regarding the number of concurrent users who can access the CD-ROM
. If the number of users has been exceeded, you will receive the above
connection error. You should exit your window and attempt to re-connect
at a later time when the current users have exited the resource. As indicated
above, Citrix is set to disconnect idle applications after only 10 minutes.
What
CD-ROM resources are available via the Citrix software?
A list of Citrix titles can
be found by entering "Citrix" into the "Title" field
of the Electronic Resources
Search Page (http://www.library.uiuc.edu/ersearch).
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I
installed the ICA client but I can't open the file, what gives?
When you first attempt to
access a Citrix resource after completing the installation process,
you may be asked to "open" or "save" the file rather
than having the Citrix connection open automatically. If you chose to
"open" you will again be prompted to either "open"
or "save" the file. This occurs because the browser does not
have the appropriate file associations and has been known to occur with
Internet Explorer 5.5, specifically.
If this happens, you should
do the following:
1.Choose to "save" the file somewhere locally (preferably
the "desktop").
2. You should then change the file associations by RIGHT CLICKING the
file and (depending on your OS) choosing the "Open With" option
(for XP and W2K users, 95,98 and NT user will need to hold the shift
key when they RIGHT CLICK to get the "open with" option) and
then "Choose Program".
3. Choose "ICA Client engine" from the list. Make sure to
check the box "Always use the selected program to view this type
of file".
4. Click "OK".
Once you have done this,
all attempts to connect to a Citrix resource should automatically launch
the ICA client.
I
keep getting an "ICA File Not Found" error.
You may receive "ICA
file not found" error when trying to access a Citrix resource with
a Web browser. If you receive this message, you should:
1. Clear out the browser
cache:
Internet Explorer Users: Select Tools > Internet Options > General
> Delete Files, check delete all offline content and click OK.
Netscape Users: Go to Edit > Preferences > Advanced > Cache
and click Clear Disk Cache.
2. Uninstall the ICA client and then reinstall it.
3. Confirm you are using a supported Web browser.
What
does it mean when a resource requires a specific video resolution? How
do I change my resolution?
Some CD resources require
specific video/monitor resolution to view properly. You may need to
alter your machine's video resolution before you can access a given
title. To change or check your video resolution from a Windows machine
do the following:
1. Right click your desktop
and choose "Properties".
2. Choose the "Settings"
tab.
3. Adjust the "Screen
Resolution" to the appropriate setting. Click "OK".
NOTE: You
should make certain that the resource required resolution is appropriate
for your machine and/or video card BEFORE you commit the changes. Changing
to an unacceptable resolution can cause your machine's display to fail.
I
am using a MAC and keep getting an error that the "connection to
the server is broken".
This is due
to improper configuration of your ICA Client and/or browser. Please
visit the Downloading and installing the Citrix
software for Macintosh page for detailed instruction on resolving
this issue.
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