June 18, 2007
Two on Rethinking Reference
Two recent articles worth reading as we continue discussions both of innovative approaches to reference service, and of how to make the most effective use of faculty and staff in support of traditional reference service models.
In the May 2007 issue of College & Research Libraries, Marianne Stowell Bracke, et al. (Arizona) describe the innovative approach the University of Arizona Libraries took in assessing their face-to-face reference service, and making data-driven decisions about staffing models and schedules.
In the Summer 2007 issue of Reference & User Services Quarterly, Ben Wagner and Cynthia Tysick (SUNY-Buffalo) discuss the adoption of a "field librarian" model to reference and outreach services (see also Virginia Tech, Michigan, and others). Several UIUC librarians have adopted some version of this approach over the past couple of years, including Cindy Ingold, Paula Carns, Jing Liao, and Joe Zumalt, and the current article enumerates some basic guidelines for others interested in moving toward this increasingly common model for face-to-face reference service in the digital age.
Perhaps not everyone's idea of "beach reading," but very timely for us (and for academic libraries everywhere) as we continue to explore the issue of how to provide the best range of face-to-face library services in an environment defined by emergent user behavior.
Bracke, M. S., et al. (2007). Finding information in a new landscape: Developing new service and staffing models for mediated information services. College & Research Libraries, 68 (3), 248-267.
Wagner, A. B., & Tysick, C. (2007). Onsite reference and instruction services: Setting up shop where our patrons live. Reference & User Services Quarterly, 46 (4), 60-65
Posted by swalter at June 18, 2007 8:17 AM
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