April 5, 2007
Can You Hear Me Now?
In every library where I have worked - large and small - there have been concerns over the amount of communication and the ways in which people "find things out."
This very real issue is made infinitely more complex at the UIUC University Library, owing to the size and decentralized nature of our organization. For the Office of Services, this infinite complexity comes also in infinite diversity (with a nod to Gene Roddenberry) owing to the varying degrees to which service programs and initiatives are coordinated across the Library and the varying degree to which formal mechanisms like committees and working groups allow for timely sharing of information.
With that as prelude, I am happy to welcome you to @ Your Service, the "official" blog of the Office of Services. I will use this medium as a way of alerting everyone in the Library to ongoing projects coordinated by the Office. I will also use this blog as a means of sharing highlights of our service activities here at the University Library, facilitating discussions about new service programs and new service models, and sharing our responses to questions that come to the Office on policies, procedures, etc.
I hope you'll visit regularly, subscribe to the RSS feed, and make comments (which is a feature that, if all worked out as planned, is now available on this blog). Everyone at the Library has a role in providing excellent service and I hope this will help facilitate our Library-wide discussion of what our library service programs should look like.
Posted by swalter at April 5, 2007 1:31 PM
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