Library Assessment Bibliography
Readings on Assessment
READ Scale & related publications &
presentations. Via the official READ Scale Research website.
- Gerlich, B. K. & Gerard, G. L. (2010). Testing the viability of the READ Scale (Reference
Effort Assessment Data): Qualitative statistics for academic references services.
College & Research Libraries,
- Gerlich, B. K. & Whatley, E. (2009). Using the READ Scale for staffing strategies.
Library Leadership & Management, 23(1), 26-30.
- Gerlich, B. K. & Gerard, G. L. (2007). Introducing the READ Scale: Qualitative statistics
for academic reference services.
Georgia Library Quarterly, 43(4), 7-13.
to UIUC Subscription
- Durrance, J. C. & Fisher-Pettigrew, K. E. (2002). Toward developing measures of the impact
of library and information services.
Reference & User Services Quarterly, 42(1), 43-53.
- Hiller, S. & Self, J. (2004). From measurement to management: Using data wisely for
planning and decision-making.
Library Trends, 53(1), 129-155.
- Murphy, S. A. (2009). Leveraging Lean Six Sigma to culture, nurture, and sustain assessment and
change in the academic library environment.
College & Research Libraries, 70(3), 215-225.
- Nelson, W.N. & Feneckes, R. (2002). Standards and assessments for academic libraries: A
workbook. Chicago: Association of College and Research Libraries.
- Wallace, D. P., & Van Fleet, C. J. (Eds.). (2001). Library evaluation: a casebook and
can-do guide. Englewood, CO: Libraries Unlimited.
- Andaleeb, S. S. & Simmonds, P. L. (1998). Explaining user satisfaction with academic
libraries: strategic implications.
College & Research Libraries, 59, 156-167.
- Association of College and Research Libraries. College Libraries Section's University Library
Standards Review Committee. (1989). Standards for university libraries: evaluation of performance.
College & Research Libraries News, 50, 679-691.
- Barter, R. (1994). In search of excellence in libraries: The management writings of Tom Peters
and their implications for library and information services.
Library Management, 15(8), 4-15.
- Christ, M., Daub, P. & Mac Adam. B. (1994). User studies: Reality check and future perfect.
Wilson Library Bulletin 68, 38-44.
- Clougherty, L., Forys, J.W. & Lyles, T. A. (1998). The University of Iowa Undergraduate
user needs assessment.
College & Research Libraries, 59, 572-584.
- Edwards, S. & Browne, M. (1995). Quality in information services: Do users and librarians
differ in their expectations?
Libraries and Information Science Research, 17, 163-182.
- Harwood, N. & Bydder, J. (1998). Student expectations and satisfaction with the University
Journal of Academic Librarianship, 24, 161-171.
- Hernon, P., Nitecki, D. & Altman, E. (1999). Service quality and customer satisfaction: An
assessment and future directions.
Journal of Academic Librarianship, 25, 9-17.
- Johnson, D. T. (1995). Focusing on the library customer: Revelation, revolution, or redundancy?
Library Trends, 43, 318-325.
- Kleiner, J. & Hamaker, C. (1997). Libraries 2000: Transforming libraries using document
delivery, needs assessment, and networked resources.
College & Research Libraries, 58, 355-374.
- Martula-Millson, C. & Menon, V. (1995). Customer expectations: Concepts and reality for
academic library service.
College & Research Libraries, 56, 33-47.
- Powell, R. R. (1992). Impact Assessment of University Libraries: A consideration of issues and
Library and Information Science Research, 14, 245-257.
- Pritchard, S. (1996). Determining quality in academic libraries.
Library Trends, 44, 572-594.
- Robinson, E. (1995). Studying user satisfaction: Why do it? How to do it? Where next? One
New Review of Academic Librarianship, 1, 179-185.
- Wehmeyer, S., Auchter, D. & Hirshorn, A. (1996). Saying what we will do and doing what we
say: Implementing a customer service plan.
Journal of Academic Librarianship, 22, 173-180.