ARL Publications
- Assocation of Research Libraries. (2001). New ways of listening to library users: Tools for
measuring service quality: A workshop reader. Association of Research Libraries workshop 3-4 May
2001, Washington D.C.
- Association of Research Libraries' Office of Leadership and Management Services. (2005).
Measuring library service quality: ARL/OLMS online lyceum, October 11-November 18, 2005.
- Cook, C., Heath, F., Thompson, B., Waller, C. A., Kyrillidou, M., Sousa, J. D., et al. (2002).
LibQUAL+
TM Spring 2002 aggregate survey results: Aggregate statistics and graphs, June 2002.
Washington, D.C.: Association of Research Libraries.
- Cook, C., Heath, F., Thompson, B., Waller, C. A., Kyrillidou, M., Sousa, J. D., et al. (2002).
LibQUAL+
TM Spring 2002 survey results University of Illinois at Urbana-Champaign: Individual
institution statistics and graphs, June 2002. Washington D.C.: Association of Research
Libraries.
- Cook, C., Heath, F., Thompson, B., Waller, C. A., Kyrillidou, M., Sousa, J. D., et al. (2002).
LibQUAL+
TM Spring 2002 survey results ARL: Group statistics and graphs, June 2002. Washington
D.C.: Association of Research Libraries.
- Hernon, P. & Altman, E. (1998). Assessing service quality: Satisfying the expectations of
library customers. Chicago: American Library Association.
- Institute of Museum and Library Services. (2000). Perspectives on outcome based evaluation for
libraries and museums. Washington, D.C.: The Museum.
- Wonsik, J. S., McClure C. R., Fraser, B. T., Bertot, J. C., Dagli, A., Leahy, E.H. (2001).
Measures and statistics for research library networked services: Procedures and issues, ARL
e-metrics phase II report. Washington D. C.: Association of Research Libraries.
- Stein, J., Kyrillidou, M. & Davis, D. (Eds.) (2001). Proceedings of the 4th Northumbria
International Conference on performance measurement in libraries and information services.
Pittsburg, Pennsylvania: Association of Research Libraries.
Note** These publications are located in the office of AUL for Services.
Association of Research Libraries
University Library