Desk Tracker Link Troubles

Mar 14, 2011

By Eric Phetteplace

The LAWG GA has produced a document explaining how to add a hyperlink to a field name in Desk Tracker.

In implementing the READ Scale in Desk Tracker, we wanted to make the field name a hyperlink to the scale itself, such that staff are just one click away from the scale's official documentation. However, the link caused some problems with Desk Tracker's reports and also caused the "rename field" form to break. Hyperlinks in Desk Tracker Field Names details how to go about safely adding hyperlinks to field names and how to fix problems which may occur. The document is also available on our Desk Tracker Information website.