Instructions for Completing A Maintainance Request Form

The Office of Facilities takes care of the following issues:

Please read the instructions on how to complete the maintenance request form before filling it out, so that we may provide the best and most efficient service.


Maintenance or Repair Requests

For Maintenance or Repair requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem
Room number of problem

If you need a picture, whiteboard, etc hung or attached please put the location of the item needing hung or attached and the location of where it needs to be hung or attached.

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Hot or Cold Portion of the Building

For temperature requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem
Room number of problem

If this is a Radiator problem please give the location of the radiator in the room and the location of the closest thermostat.

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Window A/C

For Window A/C requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem
Room number of problem
Type and Model of window A/C
Inventory number(if applicable)
Last service date(if known)

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Light Bulb Replacement

For Light Bulb Replacement requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem
Room number of problem

Please put down if this is an incandescent or a fluorescent bulb and area of the room it is in.

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Plumbing Leak and Plumbing Stoppage

For Plumbing Leak and Plumbing Stoppage, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem
Room number of problem

Please give the room number and sex of the restroom in need of service.

If this is a restroom in need of cleaning or out of paper products please send a maintenance request.

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Roof Leak, Gutter Leak, Floor Drain or Light Well Overflow

For getting Roof Leak, Gutter Leak, Floor Drain, or Light Well Overflow requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem
Room number of problem

If this is still leaking and in need of a clean up please call direct to the facilities office.

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Elevators


For Elevator requests, please call:
(Day 8am-5pm, M-F ): Library Facilities: 217-333-0317
(Night and Weekend): Facilities & Services (non-emergency Police Dispatch) 217-333-1216.

Be prepared to provide the following information:

The information above is critical in processing the request quickly.

All elevators are equipped with Campus  emergency telephones that report to Public Safety Dispatch.

Upon completing the call, please submit an OTRS ticket with the list of information above for Library Facilities to follow up with Facilities & Services.

Submit a Maintenance or Repair Request


Pest Control

For Pest Control requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area of problem
E-mail address
Phone number
Precise Description of problem

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request


Moving Request

For Moving requests, the following information needs to be provided on the OTRS ticket:

Name of person requesting work
Library or area
E-mail address
Phone number
Precise Description of move needing to be done
Inventory numbers on furniture or equipment (if applicable)
Furniture or equipment needing removed
Inventory numbers of furniture or equipment needing removed

If you are moving to another room:

Please provide the Jack number and telephone number you are currently at.

Also provide room number and or building you are moving from and to.

If the information above is not completed there may be a delay in processing your request.

Submit a Maintenance or Repair Request